Privacy Policy

Privacy Policy for NP2Go

Effective Date: January 20, 2025

Introduction

At NP2Go, your privacy is our priority. This policy outlines how we collect, use, and protect your medical and personal information when you use our website, thenp2go.com, and our services. We are committed to compliance with HIPAA (Health Insurance Portability and Accountability Act) to safeguard your Protected Health Information (PHI).

I. Our Privacy Pledge and Duties

We are required by law to maintain the privacy of your health information and provide you with this notice explaining our legal duties and privacy practices.
We reserve the right to change our practices and will notify you of any changes by updating this privacy policy on our website.
You can access this privacy policy anytime at thenp2go.com/privacy-policy/.

II. Permissible Uses and Disclosures Without Authorization

We may use or disclose your health information without your authorization in the following circumstances:

Treatment, Payment, or Healthcare Operations:
We may share your information with healthcare providers, insurers, or third-party service providers involved in your care.
Appointment Reminders and Health Information:
We may contact you to remind you of appointments or provide information on treatment alternatives.
Public Health and Legal Obligations:
We may disclose your information for public health activities, legal requirements, or to prevent serious health risks.

III. Disclosures to Family and Caregivers

We may disclose your health information to family members or caregivers involved in your care unless you request otherwise.

IV. Uses and Disclosures Requiring Your Authorization

Any use or disclosure of your health information outside the circumstances mentioned above requires your written authorization, which you may revoke at any time in writing.

V. Your Individual Rights

You have the following rights with respect to your Protected Health Information (PHI):

Right to Receive Confidential Communications: You can request that we communicate with you in a specific manner (e.g., via email or phone).
Right to Request Restrictions: You can request restrictions on how we use or disclose your information. While we will consider your request, we are not required to agree to all restrictions.
Right to Access and Amend Your Health Information: You can request access to or amendments of your health records. Requests must be made in writing.
Right to an Accounting of Disclosures: You can request a list of disclosures we have made of your PHI, except for those made for treatment, payment, or healthcare operations.
Right to a Paper Copy of This Notice: You can request a physical copy of this privacy policy at any time, even if you agreed to receive it electronically.

VI. Insurance Policy

NP2Go does not accept insurance, Medicaid, or Medicare and will never bill these entities. By using our services, you acknowledge that you may not balance bill or seek reimbursement from Medicaid or Medicare.

VII. Name and Contact Information of Privacy Official

If you have questions or concerns about our privacy practices, please contact our designated Privacy Official:

Privacy Official:
Brandi Conwright
800 W 18th St, Ste 140
Edmond, OK 73013
Email: [email protected]
Phone: 405-696-7003

VIII. Cookies and Website Use

Our website uses cookies to enhance user experience. By using our website, you consent to our use of cookies in accordance with this privacy policy.

IX. Disclaimer

The information on this website is provided “as is” without warranties of any kind. We are not liable for any damages arising from the use of our website or services.

Thank you for trusting NP2Go with your healthcare needs.

Notice of Privacy Practices

Effective February 5, 2025

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record

You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.

Ask us to correct your medical record

You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
We may say “no” to your request, but we’ll tell you why in writing within 60 days.

Request confidential communications

You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
We will say “yes” to all reasonable requests.

Ask us to limit what we use or share

You can ask us not to use or share certain health information for treatment, payment, or our operations.
We are not required to agree to your request, and we may say “no” if it would affect your care.
If you pay for a service or health care item out- of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer.
We will say “yes” unless a law requires us to share that information.

Get a list of those with whom we’ve shared information

You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.

Get a copy of this privacy notice

You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you

If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
We will make sure the person has this authority and can act for you before we take any action.

File a complaint if you feel your rights are violated

You can complain if you feel we have violated your rights by contacting us using the information on the back page.
You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696- 6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
We will not retaliate against you for filing a complaint.

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.

In these cases, you have both the right and choice to tell us to:

Share information with your family, close friends, or others involved in your care
Share information in a disaster relief situation
Include your information in a hospital directory

If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission:

Marketing purposes
Sale of your information
Most sharing of psychotherapy notes

In the case of fundraising:

We may contact you for fundraising efforts, but you can tell us not to contact you again.

Our Uses and Disclosures

How do we typically use or share your health information? We typically use or share your health information in the following ways.

Treat you

We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization

We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.

Bill for your services

We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?

We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues

We can share health information about you for certain situations such as:

Preventing disease
Helping with product recalls
Reporting adverse reactions to medications
Reporting suspected abuse, neglect, or domestic violence
Preventing or reducing a serious threat to anyone’s health or safety

Do research

We can use or share your information for health research.

Comply with the law

We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.

Respond to organ and tissue donation requests

We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director

We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers’ compensation, law enforcement, and other government requests

We can use or share health information about you:

For workers’ compensation claims
For law enforcement purposes or with a law enforcement official
With health oversight agencies for activities authorized by law
For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions

We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities

We are required by law to maintain the privacy and security of your protected health information.
We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
We must follow the duties and privacy practices described in this notice and give you a copy of it.
We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.

For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our website.

This Notice of Privacy Practices applies to the following organizations.
Np2Go

Terms & Conditions for NP2Go

Welcome to NP2Go

These terms and conditions govern the use of NP2Go’s website and services. By accessing our website thenp2go.com, you agree to these terms.

1. Use of Our Website

You are permitted to use our website for personal, non-commercial purposes. You must not reproduce, republish, or distribute any content without our written consent.

2. Cookies

Our website uses cookies to enhance user experience. By using our website, you consent to our use of cookies in line with our privacy policy.

3. Hyperlinking

Certain organizations may link to our website without prior approval. For other link requests, please contact us. Approved links must not misrepresent our services or imply endorsement.

4. Content Liability

We are not responsible for any content that appears on your website via links to ours. You agree to defend and indemnify us against any claims arising from such content.

5. Disclaimer

The information on this website is provided “as is” without any warranties. We are not liable for any damages arising from the use of our site.

6. Insurance Policy

7. Contact Information

For any inquiries or issues regarding these terms, please contact us at [email protected].